Pick your preferred language. We speak English and 42 other languages. Our mission is to empower people to experience the world, by offering the world's best places to stay and greatest places and attractions to visit in the most convenient way.
In order to achieve this goal, we will live up to the following good practices:. These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly through distributors made available online, through any mobile device, by email, or by telephone. These pages, the content, and infrastructure of these pages and the online reservation service including the facilitation of payment service provided by us on these pages and through the website are owned, operated, and provided by Booking.
The relationship that we have with the Trip Providers are governed by separate terms and conditions which govern the B2B commercial relationship we have with each of these Trip Providers. Match com contact email address
Through the Platform, we Booking. By using or utilizing the Trip Service e. From the point at which you make your Trip Reservation, we act solely as an intermediary between you and the Trip Provider, transmitting the relevant details of your Trip Reservation to the relevant Trip Provider s and sending you a confirmation email for and on behalf of the Trip Provider.
When rendering our Trip Service, Match com contact email address information that we disclose is based on the information provided to us by Trip Providers.
Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification, or star rating of any Trip Provider or its facilities, venue, vehicles, main or ancillary products or services made available. Our Trip Service is made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep link, use, copy, monitor e.
The prices as offered by the Trip Providers on our Platform are highly competitive. Ticket prices are per person or group and subject to validity or expiration as indicated on the ticket, if applicable.
Sometimes cheaper rates are available on our Platform for a specific stay, product, or service, however, these rates made available by Trip Providers may carry special restrictions and conditions, for example non-cancelable and non-refundable. Check the relevant product, service, and reservation conditions and details thoroughly for any such conditions prior to making your reservation. The crossed-out rate shown for rooms is based on the third-highest current price of the Trip Provider for your Trip with the same reservation or purchase conditions in a day window around your check-in or consummation date 15 days before and 15 days after check-in or consummation date; if less than 15 days are between today and the check-in or consummation date, we will use the corresponding number of days after the check-in or consummation date to result Match com contact email address a day total.
To ensure we are making a fair comparison, we always use the same Trip conditions e. This means that Match com contact email address get the same Trip for a lower price, compared to other check-in or consummation dates at the same time of year. We want you to pay the lowest price possible for your product and service of choice.
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Should you find your property of choice booked through the Platform, with the same Trip conditions, at a lower rate on the Internet after you have made a reservation through us, we will match the difference between our rate and the lower rate under the terms and conditions of the We Price Match.
Our We Price Match promise does not apply to non-accommodations related products and services.
The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary. All special offers and promotions are marked as such.
If they are not labeled as such, you cannot derive any rights in the event of obvious errors or mistakes. Please take a look at our Privacy and Cookies Policy for further information. Unless indicated otherwise, our service is free of charge for consumers because, unlike many other parties, we will not charge you for our Trip Service or add any additional reservation fees to the rate.
You will pay the Trip Provider the relevant amount as indicated in the Trip Reservation plus—insofar Match com contact email address included in the price—relevant applicable taxes, levies, and fees if applicable.
Trip Providers pay a commission being a small percentage of the product price e.
Trip Providers can improve their ranking by increasing their commission Visibility Booster. The use of the Visibility Booster by increasing the commission in return for a better position in the ranking is at each Trip Provider's discretion and may be used from time to time and product to product offered.
The algorithm of the ranking will take an increase in commission into account when determining the Default Ranking.
Preferred partners pay a higher commission in return for a better position in the ranking. Only Trip Providers which have a commercial relationship with Booking.
If applicable and available, certain Trip Providers offer the opportunity for Trip Reservations to be paid wholly or partly and as required under the payment policy of the Trip Provider to the Trip Provider during the Trip Reservation process, by means of secure online payment all to the extent offered and supported by your bank.
For certain products and services, Booking. Any payment facilitated by us for and on behalf of, and transferred to the Trip Provider will in each case constitute a payment of part of the booking price by you of the relevant Match com contact email address or service in final settlement bevrijdende betaling of such partial due and payable price and you cannot reclaim such paid monies.
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For certain non-refundable rates or special offers, note that Trip Providers may require that payment be made upfront by wire transfer if available or by credit card, and therefore your credit card may be pre-authorized or charged sometimes without any option for refund upon making the Trip Reservation. Check the reservation details of your product or service of choice thoroughly for any such conditions prior to making your Trip Reservation.
You will not hold Booking. In the event of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible usually set at EUR 50 or the equivalent in your local currency.
In the event that your credit card company or bank charges the deductible from you because of unauthorized transactions resulting Match com contact email address a reservation made on our Platform, we will pay Match com contact email address this deductible, up to an aggregate amount of EUR 50 or the equivalent in your local currency.
In order to indemnify you, make sure that you report this fraud to your credit card provider in accordance with its reporting rules and procedures and contact us immediately by email customer.
State "credit card fraud" in the subject line of your email and provide us with evidence of the charged deductible e. This indemnification only applies to credit card reservations made using Booking. The general cancellation and no-show policy of each Trip Provider is made available on our Platform on the Trip Provider information pages, during the reservation procedure and in the confirmation email or ticket if applicable.
Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change. Check the reservation details of your product or service of choice thoroughly for any such conditions prior to making your reservation.
Note that a Trip Reservation which requires down payment or wholly or partly prepayment may be canceled without a prior notice of default or warning insofar the relevant remaining amount s cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Trip Provider and the reservation.
Cancellation and prepayment policies may vary per segment, product, or service of each Trip.
Match com contact email address Carefully read The Fine Print below the Trip types or at the bottom of each Trip Provider page on our Platform and important information in your reservation confirmation for additional policies as may be applied by the Trip Provider e. If you want to review, adjust, or cancel your Trip Reservation, revert to the confirmation email and follow the instructions therein.
Note that you may be charged for your cancellation in accordance with the Trip Provider's cancellation, pre payment and no-show policy, or not be entitled to any repayment of any pre paid amount. We recommend that you read the cancellation, pre payment and no-show policy of the accommodation provider carefully prior to making your reservation, and remember to make further payments on time as may be required for the relevant reservation.
Our customer service department can help you if needed with informing the Trip Provider. By completing a Trip Reservation, you agree to receive i an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers including third-party offers to the extent that you have actively opted in for this information relevant to your Trip Reservation and destination, ii an email after arrival to rate the experience with your Trip Provider and the Trip Service, and iii Match com contact email address email which we may send to you promptly after your stay inviting you to complete our guest review form.
See our privacy and cookies policy for more information about how Match com contact email address may contact you. You cannot derive any rights from any request to, or communication with the Trip Provider or any form of acknowledgement of receipt of any communication or request. In order to duly complete and secure your Trip Reservation, you need to use your correct email address. We are not responsible or liable for and have no obligation to verify any wrong or misspelled email address, or inaccurate or wrong mobile phone number or credit card number.
Any claim or complaint against Booking. Any claim or complaint that Match com contact email address submitted after the 30 days period may be rejected, and the claimant will forfeit the right to any damage or cost compensation. Due to the continuous update and adjustments of rates and availability, we strongly suggest to make screenshots when making a reservation to support your position if needed.
The default setting of the ranking of Suppliers on our Platform is "Booking. Note that the Default Ranking is created through a complex ever-changing and evolving system algorithm that considers a multitude of criteria in order to match searchers and accommodations in an optimal way. The actual ranking will be different for each customer and for each search as there are many criteria included, for example the popularity of an accommodation premise among our visitors e.
On-time payment of commission by accommodations and the commission percentage are also included in the algorithm of the Default Ranking.
Note that for convenience we also offer other ways to rank Suppliers. A customer can choose to rank, for example, accommodations on the basis of lowest price first, review scores, accommodation type etc. A customer thus has full control on the presentation of the search results.
In certain cities and regions, Booking. Only Trip Providers that meet and maintain certain qualification criteria can be listed as preferred. The stars used for non-hotel accommodations e.
Only customers who have stayed at the Accommodation will be invited by Booking.
The completed guest review including submitted rating during your stay may be a uploaded onto the relevant Trip Provider's information page on our Platform for the sole purpose of informing future customers of your opinion of the service level and quality of the Trip Provider, and b wholly or partly used and placed by Booking.
In order to offer and maintain recent and therefore relevant reviews, reviews can only be submitted within a limited period of time 28 days after a stay and each review will only be available for a limited period of time 24 months after posting.
The default ranking Match com contact email address the reviews is by date of submission relative to a few additional criteria such as language, reviews with commentswhereas a review of a customer who [always] submits comprehensive and detailed reviews aka "Property Scout" may be ranked on top. You have the option to choose various different forms of ranking and filter e.
We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar it violates our review policy. The guest review form should be regarded as a survey and does not include any further commercial offers, invitations, or incentives whatsoever.
Profanity, sexually explicit, hate speech, discriminatory, Match com contact email address, violence Mention of full names, personal attack towards the staff Promoting illegal activities e.
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Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we will only be liable for direct damages actually suffered, paid, or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Trip Reservation confirmation email whether for one event or series of connected events.
You Match com contact email address and agree that the relevant Trip Provider is solely responsible and assumes all responsibility and liability in respect of the Trip including any warranties and representations made by the Trip Provider.
Whether or not the Trip Provider has charged you for your Trip, or if we are facilitating the payment of the Trip price or fee, you agree and acknowledge that the Trip Provider is at all times responsible for the collection, withholding, remittance, and payment of the applicable taxes due on the total amount of the Trip price or fee to the relevant tax authorities.
You are granting Booking. Unless stated otherwise, the software required for our services or available at or used by our Platform Match com contact email address the intellectual property rights including the copyrights of the contents and information of and material on our Platform are owned by Booking.
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To the extent that you would wholly or partly use or combine our translated content including guest reviews or would otherwise own any intellectual property rights in the Platform or any translated content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Booking.
Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights including copyright and database right. The original UK English version of these Terms and Conditions may have been translated into other languages. The translated version is a courtesy and office translation only and Match com contact email address cannot derive any rights from the translated version.
In the event of a dispute about the contents or interpretation Match com contact email address these terms and conditions or inconsistency or discrepancy between the UK English version and any other language version of these terms and conditions, the UK English language version to the extent permitted by law shall apply, prevail and be conclusive.
The UK English version is available on our Platform by selecting "English UK " language or shall be sent to you upon your written request. If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof.
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In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions. The Trip Service is rendered by Booking. The support companies only provide an internal supporting role to and for the benefit of Booking. Certain designated support companies render limited customer care support services only by telephone.
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